Privacy Policy for Fidel Delivery

Effective Date: May 2024

Thank you for choosing Fidel Delivery. We are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and mobile app (the “Platform”). If you do not agree with this privacy policy, you should discontinue use of the Platform.

1. Information We Collect

Personal Information:

We collect information you voluntarily provide when registering, placing an order, or making a delivery request. This may include your name, phone number, email address, location, payment details, and delivery instructions.

Non‑Personal Information:

We may collect information such as IP address, device information, browser type, approximate location, and usage data to help us understand how you use the Platform and to improve its performance.

Location Data:

We collect your precise and approximate location while the app is in use and, with your consent, in the background. This is essential to:

Track your deliveries in real-time.
Provide accurate pickup and drop-off navigation.
Improve route optimization and customer experience.

Device Information:

We may collect basic device info (model, OS version) for app performance and troubleshooting.

Account & Usage Data:

When you create an account or use our services, we collect information such as your name, phone number, and delivery history to manage your orders.

2. How We Use Your Information

Process and manage deliveries and payments.
Maintain and improve our customer and delivery partner services.
Respond to inquiries and support requests.
Communicate with you about your orders, deliveries, or service updates.
Personalize your experience and optimize the Platform.
Administer promotions, offers, or other site/app features.

3. Background Location Usage

Our app requires background location access to continue tracking your delivery route even when the app is minimized. This ensures:

Customers see accurate delivery ETA.
Orders can be managed without interruption.
We do not use your background location for advertising or any unrelated purpose.

4. Disclosure of Your Information

We do not sell, trade, or otherwise share your personally identifiable information with external parties, except:

To trusted third‑party service providers (such as payment gateways or delivery support services) required for the Platform’s operation.
To comply with applicable laws or regulations.
To protect the rights, property, or safety of Fidel Delivery (Easy Daily), its users, or others.

5. Security of Your Information

We implement industry‑standard security measures to protect your personal information. All data is encrypted and securely stored to prevent unauthorized access, disclosure, or alteration.

6. Refund Policy

You may request a refund within 1 hour of receiving your order by submitting a complaint via the app. Refunds are processed within 7 to 15 working days and will be credited to your wallet.

7. Replacement Policy

If your order arrives damaged, incorrect, or has quality issues, you must raise a complaint within 1 hour. We will review your request and arrange for a replacement or an appropriate solution promptly.

8. Delivery Policy

Instant Orders: Processed and delivered the same day within the selected time slot.
Scheduled Orders: Delivered on the selected date and within the chosen delivery window.
Delivery times may vary based on location and other external factors.

9. Cookies

We use cookies to optimize your experience on the Platform. You can configure your browser or mobile device settings to manage or disable cookies.

10. Third‑Party Links

The Platform may contain links or services from third‑party websites or apps. We are not responsible for their privacy policies or practices.

11. Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time. Updates will take effect immediately upon posting. Please review this page periodically.

12. Contacting Us

If you have any questions or concerns regarding this privacy policy, please contact us:
Fidel Delivery
Email: fidelservicesindia@gmail.com
Phone: +91‑9943661101
Location: Tamil Nadu, India